Claims

If someone is hurt, or there is fire or gas, call 911 first.

Then report the loss to your carrier's first-notice number - it is on your ID card, and reporting it directly to them starts the clock fastest. IronKey does not adjust or pay claims. What we do is make sure yours is not dropped: we take the facts, open an activity on your file, notify a licensed person, and follow it.

After hours

Our line answers at any hour. The assistant takes the facts of the loss, writes them to your file, and gives you the carrier's first-notice number. It does not tell you whether something is covered - it is not licensed to, and neither is any software. A licensed producer picks it up the same or next business morning.

What we will never tell you on this call

Whether your claim will be paid. Only the carrier's adjuster decides that, after they investigate. Anyone who tells you otherwise before that happens is guessing with your money.